IT Change Management

Foreword

We hear criticisms of IT change management from many angles: it’s too bureaucratic, too process-focused, too IT-focused and certainly not responsive enough to survive in a modern business environment in which IT plays an increasingly vital role. How, critics ask, can a change advisory board (CAB) review and evaluate every change, when businesses – increasingly dependent on IT – need to be moving ahead at lightning speed?

Change management, however, is much more than just the installation of a CAB; it is the planned construction of capability that informs and accelerates the maintenance and improvement of IT. Whether you are just beginning IT change management in your organization or are under pressure to make it deliver better outcomes ...