IT Change Management

Preface

The most commonly asked question when IT systems fail is, ‘What changed?’ We instinctively know something must have; otherwise, it would have kept on working.

Change-related failures pose significant risk to business. In response, organizations apply best-practice frameworks such as ITIL^® and standards such as ISO 20000. The goal for these efforts: to gain better control of the IT infrastructure and improve operational effectiveness. Unfortunately, despite significant improvements, organizations continue to struggle to effectively manage IT changes.

Worse, much of what has been done under the umbrella of ‘change management’ is overly complex, too internally focused on IT and doesn’t keep pace with business needs.

Some words I frequently ...