book

IT Change Management

September 2017

Intermediate to advanced

136 pages

3h 37m

English

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1.1. Change management goals1.2. Change management versus organizational change management1.3. A brief history of change management1.4. Implementation challenges1.5. Process versus outcomes1.6. A clear business reason for IT change management1.7. Business value1.8. Chapter 1: key concepts

2.1. The change management challenge2.2. Starting small2.3. Quality inspection versus quality engineering2.4. Starting big2.5. Find the right balance2.6. Cultural concerns2.7. Keep it simple2.8. A word about tools2.9. Clarity in roles and responsibilities2.10. The multiphased approach2.11. Chapter 2: key concepts
3.1. Phase 1 goals3.2. Basic change management process3.3. Metrics/KPIs3.4. When to begin phase 2 (success criteria)3.5. Chapter 3: key concepts
4.1. Maturing a basic change management programme4.2. Phase 2 goals4.3. Phase 2 process4.4. Metrics/KPIs4.5. Chapter 4: key concepts
5.1. Reducing changes going to the CAB5.2. Change windows5.3. Chapter 5: key concepts
6.1. The practitioner’s dilemma6.2. Understanding best practices6.3. Chapter 6: key concepts
7.1. A brief introduction to the new methodologies7.2. What’s changed; what’s the same7.3. Change management challenges7.4. An effective change capability7.5. Where do we go from here?
A Example of a change policy

Content preview from IT Change Management

Appendix B Example of a basic request for change form

Data element	Description	Comments
Tracking number	Unique ID number assigned by change manager/CAB
Status	Current status of request. Field managed by change manager/CAB Submitted – RFC has been accepted by change manager/CAB for consideration Approved – RFC has been reviewed and approved by change manager/CAB Rejected – RFC has been reviewed and rejected by change manager/CAB – explanation provided in Comments field Pending – RFC has been reviewed and is awaiting further information, explanation or other
Change type	Normal – Normal change Standard – Standard, pre-approved change Emergency – Changes that must happen faster than a normal CAB schedule allows. Typically associated ...