June 2013
Intermediate to advanced
318 pages
9h
English
Content preview from IT in Business: A Business Manager's CasebookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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16 Appraising investment in ISinfrastructure
David Davies and Philip PowellWarwick Business School, University of Warwick
Introduction
As the balance in advanced economies shifts from manufacturing towards services, so the benefits from projects become less tangible and hence less amenable to traditional cost-benefit analysis. Information systems (IS) projects, in particular, require innovative methods for their evaluation because their success and hence potential for delivering benefits is closely tied to the participation and involvement of users. For example, there is a growing need to support knowledge workers which requires the provision of comprehensive IS infrastructures.
Despite its importance, investment in IS infrastructure is seldom ...
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