February 2024
Intermediate to advanced
388 pages
15h 5m
English
In the previous two chapters, we examined what we mean by knowledge management and discussed KM foundations including KM infrastructure, mechanisms, and technologies; and KM solutions including KM processes and solutions. In this chapter, we examine the impacts of knowledge management. Consistent with our emphasis on the use of KM in organizations, we focus our discussion on the impact of KM on companies and other private or public organizations.
The importance of knowledge (and KM processes) is well recognized. According to Benjamin Franklin, “an investment in knowledge pays the best interest” (NASA 2007). KM can impact organizations and organizational performance ...
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