Knowledge Management, 3rd Edition

Contents

Preface

Acknowledgments

1    Introducing Knowledge Management

PART I

Principles of Knowledge Management

2    The Nature of Knowledge

3    Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies

4    Knowledge Management Solutions: Processes and Systems

5    Organizational Impacts of Knowledge Management

PART II

Knowledge Management Technologies and Systems

6    Knowledge Application Systems: Systems that Utilize Knowledge

7    Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge

8    Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge

9    Knowledge Discovery Systems: Systems that Create Knowledge

PART III

Management of Knowledge Management

10    Factors Influencing Knowledge ...