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Index

Accelerating excellence®, 169–174

Agnes, Gerry, 36, 49, 50, 75, 126, 127, 154, 157, 160–161, 197–198

AHCA/NCAL National Quality Award, 9, 99, 166, 177, 183, 207–209

Alexander, Joe, 37–38, 108

Alignment, 83–84

Alliance for Performance Excellence, 9, 175

“All-weather” organization, 77–79

American Health Care Association/National Center for Assisted Living (see AHCA/NCAL National Quality Award)

American Nurses Credentialing Center (ANCC), 97

America’s Best Nursing Homes (U.S. News and World Report), 183

A&P, 112

Application, 90–91, 186–187

Assessment, 40–41, 174, 188–192

AtlantiCare, 32–33, 66, 96–97, 106, 148–149, 168, 196

Award Criteria, ...

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