PREFACE
As a leader, when you have to deal with difficult people, what do you do?
• Pull them off the project?
• Chastise them in public?
• Ignore the situation and expect the team to handle it?
• Put them on a “performance improvement plan” and make it an HR problem?
• Minimize their responsibilities?
• Move them to a different group to make them someone else’s problem?
Too often, leaders ignore their people problems for too long because they’re afraid of conflict or, if they do act, handle the situations poorly because of inexperience or not knowing what to do. Complicating matters, the difficult people might be even more difficult to replace or the leader could have a close relationship with them.
Not acting can damage everyone around the ...
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