Make Their Day!, 2nd Edition

209

index

A

Absenteeism, 4, 119

Accessibility and availability of managers, 66

Achievement of goals, 25–26, 122, 124

measurement of, 130–132

Administrators of program, 81–87

Affiliation, 25

Affiliation and motivation, 25, 26

Age-related differences in recognition preferences, 140–144

Air force, 151

American Airlines, 76

Anniversary of hire date, recognition of, 81–82, 150

Appreciation, expression of, 19, 43–44, 63

in certificates, 59

in peer recognition, 90–103

specific detailed information in, 125–127

in writing, 19, 65, 78

Assessment

of contributions, 152–156

of performance, annual evaluation in, 41

of recognition efforts, 179, 180–182

in continuous improvement cycle, 187–188

of recognition preferences, 156–163

recognition survey in, 181