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chapter 4 Managing for the Greatest Impact

Right in the middle of facilitating a workshop, I say, “James, in preparing for this workshop, I looked through the usage data for the company’s recognition program. I noticed that you have really embraced this program and have the highest program usage. Tell us, has it made any difference with your employees?”     This wasn’t a setup. I hadn’t spoken with James ahead of time. From experience I didn’t see asking this question as a risky move. I fully expected a positive response. That is why his hesitant-sounding “Yeah . . . .” took me by surprise. I held my breath as he looked around the room. “What is said here stays here, right?” he asked his fellow managers. They nodded. “Well, there is one ...

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