chapter 6 Partnering with Program Administrators

Imagine you work for a company where the Human Resources department arranges for every employee to receive a potted plant on the anniversary of his or her hire date. The computer generates a list of employees with upcoming anniversaries, an HR employee creates the purchase order, and a florist delivers your plant. When your manager walks by your desk and notices that you have received the standard anniversary plant, she says, “Oh, is it your anniversary?” At that moment, how recognized do you feel? Does it matter to you that the people in HR know it’s your anniversary? Unless you have a relationship with HR, it probably doesn’t.

For most people, this kind of recognition has about as much ...

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