chapter 12 One Size Doesn’t Fit All
Personalizing Individual Recognition
Picture the following scenario. Alli is responsible for producing the specifications for her team’s latest project. Maritza, another member of her team, volunteers to stay late one evening to help Alli finish those specifications. Maritza didn’t have to do that, so to show her appreciation, Alli gives her a Mars candy bar. She tells her it’s for “out of this world” teamwork. Alli gives a candy bar to everyone whose assistance she considers noteworthy. It’s a clever idea that emphasizes Alli’s point—that Maritza’s contribution was exceptional. It’s a gesture that Alli hopes will strengthen their working relationship. The problem is, Maritza is a diabetic. Alli’s choice ...
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