Learning is not compulsory...neither is survival.—W. Edwards Deming
2.1
MAKE WORK VISIBLE
Take a look at Figure 4, an illustration by Philippe Kruchten.1 (I’ve modified it to be hand drawn and I’ve used different colors.) It’s a superb visual for highlighting important differences between visible and invisible work. A quick glance at this visual returns a meaningful message. Like a visual language, we see the relationship between invisible and visible ...
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