Be approximately right rather than exactly wrong.—John Tukey
3.1
YOUR METRICS OR YOUR MONEY
Here, we’re going to be using metrics to set better expectations for our customers, who always seem to be criticizing the length of time things take to complete and complaining that they can’t see the progress of their requests, since making work visible is the secret to exposing the time thieves and all the havoc they wreak on you and your organization. ...
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