Friction around priorities and practices happens on the way to improvement.—Scott Nasello

3.4

THE ART OF THE MEETING

Wednesday, Seattle, 9:00 a.m.

Nine people sip coffee around a table at a South Lake Union coffee shop in Seattle. All eyes are on Carmen, who is making a point about the impact of the latest round of layoffs at his company. The group is discussing how reorganizations impact different teams. People politely wait for Carmen to finish ...

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