In these times I don’t, in a manner of speaking, know what I want; perhaps I don’t want what I know and want what I don’t know.—Marsilio Ficino

2.4

THE PERFECT CRIME—UNPLANNED WORK

Los Angeles, 2013

I asked two IT project managers responsible for supporting the team of forty-one engineers what prevented them from getting work done. Their immediate response was constant interruptions. They were being bombarded with project status questions from other ...

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