Making Work Visible

Multitasking is merely the opportunity to screw up more than one thing at a time.—Steve Uzzell

2.2

AMBUSH THE RINGLEADER

Back porch office, 8:35 a.m.

Deep into a metrics review focused on the evaluation of median cycle time, my eye perceives a tiny alert in the top right-hand corner of my screen. Before it flashes away, I see a blurb from Liz that asks, “Hey, do you have five minutes?” So, what do I do? I respond to Liz and say yes because I adore ...