Manager's Guide to Effective Coaching, Second Edition, 2nd Edition

Index

A

ABC principle, 152

Absolutes, avoiding, 143–144

Accessibility of managers, 2–6, 47–49

Accountability

creating with follow-up, 101, 169, 184

of managers, 110

planning for, 103, 182–183

Achievable goals, 98

Achievement motivation, 34–37, 41

Acknowledgment, 183

Action plans

breaking into steps, 211

commitment to, 182–183

creating, 99, 106, 180–182

Action statements, 98, 105–106, 108

Active listening, 78, 79

Activity, results vs., 157–158

Added benefits, 41

Advancement

helping employees with, 129–130, 131–132, 135–136

as reward, 201–202

Advice, 151–152

Agendas, 213

Alarms, setting, 86

Alternative questions, 74–75

Anger, 90, 216

Anxiety, 159–160

Apathy, 138

Apollo 13, 96

Appointments, 49

Aptitude, 197

Arthur, King, 193

“ASAP,” 165

Assumptions ...