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Manager’s Guide to Effective Coaching, Second Edition by Laura Poole, Marshall Cook

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Chapter 6Powerful Listening

We all spend a lot of time in school learning how to communicate. We take classes in written communication and many take courses in technical writing, business writing, speech, or debate. We learn how to express ourselves.

But who learns how to listen?

It’s a crucial skill for any manager, especially if you manage by coaching.

Three Levels of Listening

You’ve almost certainly heard of active listening, which requires attentive listening and careful processing of what is heard. This technique can certainly help you build better relationships, but you’ll need to go deeper to create an effective coaching relationship. ...

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