Chapter 1The Goals of Good Coaching

Morale in the desktop publishing group is low. Some of the employees seem to work furiously every day, but Molly seems to have time to kill. No deadlines have been missed, but the hard-working group seems resentful of the slacker, and she distracts others when she wanders around the office chatting or sits at her computer playing solitaire. You have been getting complaints about Molly, and it’s your responsibility to address this issue. What’s your first move?

We’ll return to this situation after you learn about the goals of good coaching and how management with coaching will help you get the information you need to work toward a solution.

Why Should a Manager Be a Coach?

Coaching is a relatively new field ...

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