5 IT services Demand and supply
Ensuring fit-for-purpose IT services for the organisation is essential. Outsourcing of IT services is in most organisations an integral part of ensuring fit-for-purpose IT services. On the one hand, outsourcing organisations can tap into the resource pool of their suppliers, but on the other hand contractual commitment also constrains outsourcing organisation. How can one align demand and supply of IT services while being engaged in outsourcing relations?
5.1 Introduction
This chapter focuses on a core issue of sourcing: demand and supply. Section 5.2 discusses in more detail the IT planning responsibilities of IT and business functions on each of the three planning levels and how ...
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