8 Governance of IT outsourcing
The increasingly dominant influence of IT services results in a growing importance of IT governance. IT governance frameworks such as COBIT, ISO17799/ISO27001, ITIL, ISO/IEC 20000 and CMMi provide support for suppliers setting up IT governance structures. Besides formal governance mechanisms, the factor “trust” plays an important role. Governing complex client/supplier relationships requires critical structures and processes. How do contracts and trust relate? What applies – “the presence of good trust reduces the importance of contracts,” or “trust is fine but good control is better”? Organisations increasingly function in networks and ecosystems. IT outsourcing in the context of ...
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