November 2021
Intermediate to advanced
254 pages
9h 9m
English
To ensure that IT outsourcing relations are properly contracted and governed, both the outsourcing organisation and the suppliers have to put effort in the relationship, in addition to implementing specific measures in their own organisation. What governance factors are required to ensure outsourcing success?
In order to structure governance of IT sourcing relationships, a descriptive framework is presented that has three dimensions: that of the outsourcing relationship, that of the supplier and that of the outsourcer-supplier relationship as a whole. In each of these dimensions, four governance factors are distinguished. Reference theories discussed in Chapter 2 help to distinguish ...
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