11 Compliance
Compliance is also having an impact on IT outsourcing. Any organisation has to structure and continuously change processes and IT services for evolving and increasing global legislation. Also, suppliers have to adapt their services to ensure that their entire portfolio is compliant. This required flexibility is in IT outsourcing contracts facilitated by change control clauses and in the relationship by the concept of trust. Both outsourcing organisations and the suppliers have to deal with this uncertainty. What are the implications of current legislations, such as data protection regulations, and in making legislations, such as digital regulations?1
11.1 Introduction
Mostly, the legislation is ...
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