7 Transitions and contracts
The transition of the service from the internal IT department or the incumbent supplier is the starting point for the contract. How can outsourcing organisations minimise the business continuity risk related to IT outsourcing? Contracts are not the only measure, but are an important measure, which is not limited to the transition. Contracts cover the relationship from the beginning to the end.
Several contract aspects require careful attention, obviously the responsibilities of both the outsourcing organisation and the suppliers. Furthermore, both the outsourcing organisation and the suppliers have benefit in contract flexibility to adapt quickly to changing circumstances and to ensure ...
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