12 Looking forward
Due to the COVID-19 pandemic, the outsourcing spend declined slightly in 2020. However the outsourcing spend is still significant, Gartner projects the global outsourcing spend at $3.4 trillion.1 However, technology innovations organisations have given more value for their money – which one can clearly see in IaaS pricing. However, also in application development, supported by PaaS, such as Microsoft Azure, SAP Cloud or Salesforce’s Heroku, the productivity of application development teams has significantly increased over time. Outsourcing is here to stay, but what can be expected in the years to come?
12.1 Introduction
In this chapter, there are three current developments in outsourcing technology: ...
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