Mastering Risk Management

THE OUTSOURCING PROJECT – GETTING IT RIGHT AT THE START

Two of the biggest risks in outsourcing projects are:

• ■not having clearly defined goals and objectives, and
• ■not planning properly.

Since risks are threats to objectives, it is difficult to identify risks to the project if clear objectives have not been set. Failing to set clear goals and objectives is therefore a major risk in itself.

Too often projects go wrong because unrealistic timelines have been set at each stage of the project. Or there is poor planning on the timing of the transition to the service supplier and, importantly, on the effect the outsourcing arrangement will have on employees and processes in other parts of the organisation, and on areas of risk, including environmental ...