Index

A

Absenteeism, 69

Accountability, 5

Acquisition costs, 71

Action plans

for business impact data, 49, 51

case study examples of, 117, 210–211, 217–218

example of, 51

goal setting for, 50

implementation of, 52

improvements noted in, 52

isolating the effects of the program, 52–53

monetary value on improvements, 52

performance agreements versus, 49

ROI calculation, 53–54

summarizing of data, 53–54

targets for, 50

unit of measure for, 50

uses of, 49

Activity-based initiatives, 15–16

Alignment, of leadership development programs with business needs, 27–35

Application and implementation data. See Level 3 data

Application objectives, of leadership development programs, 34

Assignmentology, 7

Audience, customizing communication of results for, 80–81 ...

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