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Operational Empowerment: Collaborate, Innovate, and Engage to Beat the Competition by Shawn Casemore

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Notes

Introduction

1.   Harvard Business Review. 2011. Harvard Business Review Aligning Technology with Strategy. Harvard Business Review Press.

Chapter 1

1.   Accountemps. 2013. Survey: Human resources managers cite lack of communication as main source of low employee morale.

2.   Gallup. 2013. State of the global workplace.

3.   Langfield, Amy. 2013. McDonalds finance guide insulting to low wage workers. CNBC.

4.   Connect + Develop is a registered service mark of Procter & Gamble.

Chapter 2

1.   Hofstede, G. 1991. Cultures and organizations: Software of the mind.

2.   The Conference Board, Inc. 2013. The conference board, CEO challenge® 2013.

3.   Gallup. 2013. State of the American workplace.

4.   Stelter, B. 2011. Netflix, in reversal, will ...

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