Book description
Known for its comprehensive approach, this text shows operations managers how to analyse processes, ensure quality, create value, and manage the flow of information, products and services. The seventh edition offers an extensive collection of exercises and solved problems to reinforce key concepts. An increased emphasis is placed on supply chain management and services. New information is presented on the environment and green management, and technology type OM topics as it applies to production, control, the supply chain, and global operations. All chapter opening cases and in-text example boxes have also been revised or replaced. This new content better prepares operations managers for the issues they'll experience in the field.
Table of contents
- Copyright
- About the Authors
- Preface
- Acknowledgments
-
I. Operations Management
-
1. Introduction to Operations and Supply Chain Management
- 1.1. THE OPERATIONS FUNCTION
- 1.2. THE EVOLUTION OF OPERATIONS AND SUPPLY CHAIN MANAGEMENT
- 1.3. GLOBALIZATION
- 1.4. PRODUCTIVITY AND COMPETITIVENESS
- 1.5. STRATEGY AND OPERATIONS
- 1.6. ORGANIZATION OF THIS TEXT
- 1.7. LEARNING OBJECTIVES OF THIS COURSE
- 1.8. SUMMARY
- 1.9. SUMMARY OF KEY TERMS
- 1.10. QUESTIONS
- 1.11. PROBLEMS
- 1.12. CASE PROBLEM 1.1
- 1.13. CASE PROBLEM 1.2
- 1.14. CASE PROBLEM 1.3
- 1.15. REFERENCES
- S1. Operational Decision-Making Tools: Decision Analysis
-
2. Quality Management
- 2.1. WHAT IS QUALITY?
- 2.2. QUALITY MANAGEMENT SYSTEM
- 2.3. QUALITY TOOLS
- 2.4. TQM AND QMS
- 2.5. THE FOCUS OF QUALITY MANAGEMENT—CUSTOMERS
- 2.6. THE ROLE OF EMPLOYEES IN QUALITY IMPROVEMENT
- 2.7. QUALITY IN SERVICES
- 2.8. SIX SIGMA
- 2.9. THE COST OF QUALITY
- 2.10. THE EFFECT OF QUALITY MANAGEMENT ON PRODUCTIVITY
- 2.11. QUALITY AWARDS
- 2.12. ISO 9000
- 2.13. SUMMARY
- 2.14. SUMMARY OF KEY FORMULAS
- 2.15. SUMMARY OF KEY TERMS
- 2.16. SOLVED PROBLEMS
- 2.17. QUESTIONS
- 2.18. PROBLEMS
- 2.19. CASE PROBLEM 2.1
- 2.20. CASE PROBLEM 2.2
- 2.21. CASE PROBLEM 2.3
- 2.22. CASE PROBLEM 2.4
- 2.23. REFERENCES
-
3. Statistical Process Control
- 3.1. THE BASICS OF STATISTICAL PROCESS CONTROL
- 3.2. CONTROL CHARTS
- 3.3. CONTROL CHARTS FOR ATTRIBUTES
- 3.4. CONTROL CHARTS FOR VARIABLES
- 3.5. CONTROL CHART PATTERNS
- 3.6. SPC WITH EXCEL AND OM TOOLS
- 3.7. PROCESS CAPABILITY
- 3.8. SUMMARY
- 3.9. SUMMARY OF KEY FORMULAS
- 3.10. SUMMARY OF KEY TERMS
- 3.11. SOLVED PROBLEMS
- 3.12. QUESTIONS
- 3.13. PROBLEMS
- 3.14. CASE PROBLEM 3.1
- 3.15. CASE PROBLEM 3.2
- 3.16. CASE PROBLEM 3.3
- 3.17. REFERENCES
- S3. Operational Decision-Making Tools: Acceptance Sampling
-
4. Product Design
- 4.1. THE DESIGN PROCESS
- 4.2. RAPID PROTOTYPING AND CONCURRENT DESIGN
- 4.3. TECHNOLOGY IN DESIGN
- 4.4. DESIGN QUALITY REVIEWS
- 4.5. DESIGN FOR ENVIRONMENT
- 4.6. QUALITY FUNCTION DEPLOYMENT
- 4.7. DESIGN FOR ROBUSTNESS
- 4.8. SUMMARY
- 4.9. SUMMARY OF KEY TERMS
- 4.10. SUMMARY OF KEY FORMULAS
- 4.11. SOLVED PROBLEMS
- 4.12. QUESTIONS
- 4.13. PROBLEMS
- 4.14. CASE PROBLEM 4.1
- 4.15. CASE PROBLEM 4.2
- 4.16. REFERENCES
-
5. Service Design
- 5.1. THE SERVICE ECONOMY
- 5.2. CHARACTERISTICS OF SERVICES
- 5.3. THE SERVICE DESIGN PROCESS
- 5.4. TOOLS FOR SERVICE DESIGN
- 5.5. WAITING LINE ANALYSIS FOR SERVICE IMPROVEMENT
- 5.6. SUMMARY
- 5.7. SUMMARY OF KEY TERMS
- 5.8. SUMMARY OF KEY FORMULAS
- 5.9. SOLVED PROBLEMS
- 5.10. QUESTIONS
- 5.11. PROBLEMS
- 5.12. CASE PROBLEM 5.1
- 5.13. CASE PROBLEM 5.2
- 5.14. CASE PROBLEM 5.3
- 5.15. CASE PROBLEM 5.4
- 5.16. REFERENCES
- 6. Processes and Technology
-
7. Capacity and Facilities Design
- 7.1. CAPACITY PLANNING
- 7.2. FACILITIES
- 7.3. BASIC LAYOUTS
- 7.4. DESIGNING PROCESS LAYOUTS
- 7.5. DESIGNING SERVICE LAYOUTS
- 7.6. DESIGNING PRODUCT LAYOUTS
- 7.7. HYBRID LAYOUTS
- 7.8. SUMMARY
- 7.9. SUMMARY OF KEY FORMULAS
- 7.10. SUMMARY OF KEY TERMS
- 7.11. SOLVED PROBLEMS
- 7.12. QUESTIONS
- 7.13. PROBLEMS
- 7.14. CASE PROBLEM 7.1
- 7.15. CASE PROBLEM 7.2
- 7.16. CASE PROBLEM 7.3
- 7.17. REFERENCES
-
S7. Operational Decision-Making Tools: Facility Location Models
- S7.1. TYPES OF FACILITIES
- S7.2. SITE SELECTION: WHERE TO LOCATE
- S7.3. GLOBAL SUPPLY CHAIN FACTORS
- S7.4. LOCATION ANALYSIS TECHNIQUES
- S7.5. SUMMARY
- S7.6. SUMMARY OF KEY FORMULAS
- S7.7. SUMMARY OF KEY TERMS
- S7.8. SOLVED PROBLEMS
- S7.9. QUESTIONS
- S7.10. PROBLEMS
- S7.11. CASE PROBLEM S7.1
- S7.12. REFERENCES
-
8. Human Resources
- 8.1. HUMAN RESOURCES AND QUALITY MANAGEMENT
- 8.2. THE CHANGING NATURE OF HUMAN RESOURCES MANAGEMENT
- 8.3. CONTEMPORARY TRENDS IN HUMAN RESOURCES MANAGEMENT
- 8.4. EMPLOYEE COMPENSATION
- 8.5. MANAGING DIVERSITY IN THE WORKPLACE
- 8.6. JOB DESIGN
- 8.7. JOB ANALYSIS
- 8.8. LEARNING CURVES
- 8.9. SUMMARY
- 8.10. SUMMARY OF KEY FORMULAS
- 8.11. SUMMARY OF KEY TERMS
- 8.12. SOLVED PROBLEMS
- 8.13. QUESTIONS
- 8.14. PROBLEMS
- 8.15. CASE PROBLEM 8.1
- 8.16. REFERENCES
- S8. Operational Decision-Making Tools: Work Measurement
-
9. Project Management
- 9.1. PROJECT PLANNING
- 9.2. GLOBAL AND DIVERSITY ISSUES IN PROJECT MANAGEMENT
- 9.3. PROJECT SCHEDULING
- 9.4. PROJECT CONTROL
- 9.5. CPM/PERT
- 9.6. PROBABILISTIC ACTIVITY TIMES
- 9.7. CPM/PERT ANALYSIS WITH OM TOOLS
- 9.8. MICROSOFT PROJECT
- 9.9. PROJECT CRASHING AND TIME-COST TRADEOFF
- 9.10. SUMMARY
- 9.11. SUMMARY OF KEY FORMULAS
- 9.12. SUMMARY OF KEY TERMS
- 9.13. SOLVED PROBLEMS
- 9.14. QUESTIONS
- 9.15. PROBLEMS
- 9.16. CASE PROBLEM 9.1
- 9.17. CASE PROBLEM 9.2
- 9.18. REFERENCES
-
1. Introduction to Operations and Supply Chain Management
-
II. Supply Chain Management
-
10. Supply Chain Management Strategy and Design
- 10.1. SUPPLY CHAINS
- 10.2. THE MANAGEMENT OF SUPPLY CHAINS
- 10.3. "GREEN" SUPPLY CHAINS
- 10.4. INFORMATION TECHNOLOGY: A SUPPLY CHAIN ENABLER
- 10.5. SUPPLY CHAIN INTEGRATION
- 10.6. SUPPLY CHAIN MANAGEMENT (SCM) SOFTWARE
- 10.7. MEASURING SUPPLY CHAIN PERFORMANCE
- 10.8. SUMMARY
- 10.9. SUMMARY OF KEY TERMS
- 10.10. SUMMARY OF KEY FORMULAS
- 10.11. SOLVED PROBLEMS
- 10.12. QUESTIONS
- 10.13. PROBLEMS
- 10.14. CASE PROBLEM 10.1
- 10.15. REFERENCES
-
11. Global Supply Chain Procurement and Distribution
- 11.1. PROCUREMENT
- 11.2. E-PROCUREMENT
- 11.3. DISTRIBUTION
- 11.4. TRANSPORTATION
-
11.5. THE GLOBAL SUPPLY CHAIN
- 11.5.1. OBSTACLES TO GLOBAL SUPPLY CHAIN MANAGEMENT
- 11.5.2. DUTIES, TARIFFS, AND GLOBAL TRADING GROUPS
- 11.5.3. LANDED COST
- 11.5.4. WEB-BASED INTERNATIONAL TRADE LOGISTICS SYSTEMS
- 11.5.5. RECENT TRENDS IN GLOBALIZATION FOR U.S. COMPANIES
- 11.5.6. CHINA'S INCREASING ROLE IN THE GLOBAL SUPPLY CHAIN
- 11.5.7. REVERSE GLOBALIZATION
- 11.5.8. EFFECTS OF TERRORISM ON GLOBAL SUPPLY CHAINS
- 11.6. SUMMARY OF KEY TERMS
- 11.7. QUESTIONS
- 11.8. CASE PROBLEM 11.1
- S11. Operational Decision-Making Tools: Transportation and Transshipment Models
-
12. Forecasting
- 12.1. THE STRATEGIC ROLE OF FORECASTING IN SUPPLY CHAIN MANAGEMENT
- 12.2. COMPONENTS OF FORECASTING DEMAND
- 12.3. TIME SERIES METHODS
- 12.4. FORECAST ACCURACY
- 12.5. TIME SERIES FORECASTING USING EXCEL
- 12.6. REGRESSION METHODS
- 12.7. SUMMARY
- 12.8. SUMMARY OF KEY FORMULAS
- 12.9. SUMMARY OF KEY TERMS
- 12.10. SOLVED PROBLEMS
- 12.11. QUESTIONS
- 12.12. PROBLEMS
- 12.13. CASE PROBLEM 12.1
- 12.14. CASE PROBLEM 12.2
- 12.15. CASE PROBLEM 12.3
- 12.16. CASE PROBLEM 12.4
- 12.17. REFERENCES
-
13. Inventory Management
- 13.1. THE ROLE OF INVENTORY IN SUPPLY CHAIN MANAGEMENT
- 13.2. INVENTORY AND QUALITY MANAGEMENT IN THE SUPPLY CHAIN
- 13.3. THE ELEMENTS OF INVENTORY MANAGEMENT
- 13.4. INVENTORY CONTROL SYSTEMS
- 13.5. ECONOMIC ORDER QUANTITY MODELS
- 13.6. QUANTITY DISCOUNTS
- 13.7. REORDER POINT
- 13.8. ORDER QUANTITY FOR A PERIODIC INVENTORY SYSTEM
- 13.9. SUMMARY
- 13.10. SUMMARY OF KEY FORMULAS
- 13.11. SUMMARY OF KEY TERMS
- 13.12. SOLVED PROBLEMS
- 13.13. QUESTIONS
- 13.14. PROBLEMS
- 13.15. CASE PROBLEM 13.1
- 13.16. CASE PROBLEM 13.2
- 13.17. CASE PROBLEM 13.3
- 13.18. REFERENCES
- S13. Operational Decision-Making Tools: Simulation
-
14. Sales and Operations Planning
- 14.1. THE SALES AND OPERATIONS PLANNING PROCESS
- 14.2. STRATEGIES FOR ADJUSTING CAPACITY
- 14.3. STRATEGIES FOR MANAGING DEMAND
- 14.4. QUANTITATIVE TECHNIQUES FOR AGGREGATE PLANNING
- 14.5. THE HIERARCHICAL NATURE OF PLANNING
- 14.6. AGGREGATE PLANNING FOR SERVICES
- 14.7. SUMMARY
- 14.8. SUMMARY OF KEY TERMS
- 14.9. SOLVED PROBLEMS
- 14.10. QUESTIONS
- 14.11. PROBLEMS
- 14.12. CASE PROBLEM 14.1
- 14.13. CASE PROBLEM 14.2
- 14.14. REFERENCES
-
S14. Operational Decision-Making Tools: Linear Programming
- S14.1. MODEL FORMULATION
- S14.2. GRAPHICAL SOLUTION METHOD
- S14.3. LINEAR PROGRAMMING MODEL SOLUTION
- S14.4. SOLVING LINEAR PROGRAMMING PROBLEMS WITH EXCEL
- S14.5. SENSITIVITY ANALYSIS
- S14.6. SUMMARY
- S14.7. SUMMARY OF KEY TERMS
- S14.8. SOLVED PROBLEMS
- S14.9. QUESTIONS
- S14.10. PROBLEMS
- S14.11. CASE PROBLEM S14.1
- S14.12. CASE PROBLEM S14.2
- S14.13. CASE PROBLEM S14.3
- S14.14. CASE PROBLEM 14.4
- S14.15. CASE PROBLEM S14.5
- S14.16. CASE PROBLEM S14.6
- S14.17. REFERENCES
-
15. Resource Planning
- 15.1. MATERIAL REQUIREMENTS PLANNING (MRP)
- 15.2. CAPACITY REQUIREMENTS PLANNING (CRP)
- 15.3. ENTERPRISE RESOURCE PLANNING (ERP)
- 15.4. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
- 15.5. SUPPLY CHAIN MANAGEMENT (SCM)
- 15.6. PRODUCT LIFECYCLE MANAGEMENT (PLM)
- 15.7. CONNECTIVITY, INTEGRATION, AND SERVICES
- 15.8. SUMMARY
- 15.9. SUMMARY OF KEY TERMS
- 15.10. QUESTIONS
- 15.11. SOLVED PROBLEMS
- 15.12. PROBLEMS
- 15.13. CASE PROBLEM 15.1
- 15.14. CASE PROBLEM 15.2
- 15.15. REFERENCES
-
16. Lean Systems
-
16.1. THE BASIC ELEMENTS OF LEAN PRODUCTION
- 16.1.1. FLEXIBLE RESOURCES
- 16.1.2. CELLULAR LAYOUTS
- 16.1.3. THE PULL SYSTEM
- 16.1.4. KANBANS
- 16.1.5. SMALL LOTS
- 16.1.6. QUICK SETUPS
- 16.1.7. UNIFORM PRODUCTION LEVELS
- 16.1.8. QUALITY AT THE SOURCE
- 16.1.9. VISUAL CONTROL
- 16.1.10. KAIZEN
- 16.1.11. JIDOKA
- 16.1.12. TOTAL PRODUCTIVE MAINTENANCE
- 16.1.13. SUPPLIER NETWORKS
- 16.2. THE BENEFITS OF LEAN PRODUCTION
- 16.3. IMPLEMENTING LEAN PRODUCTION
- 16.4. LEAN SERVICES
- 16.5. SUMMARY
- 16.6. SUMMARY OF KEY FORMULAS
- 16.7. SUMMARY OF KEY TERMS
- 16.8. QUESTIONS
- 16.9. PROBLEMS
- 16.10. CASE PROBLEM 16.1
- 16.11. CASE PROBLEM 16.2
- 16.12. REFERENCES
-
16.1. THE BASIC ELEMENTS OF LEAN PRODUCTION
-
17. Scheduling
- 17.1. OBJECTIVES IN SCHEDULING
- 17.2. LOADING
- 17.3. SEQUENCING
- 17.4. MONITORING
- 17.5. ADVANCED PLANNING AND SCHEDULING SYSTEMS
- 17.6. THEORY OF CONSTRAINTS
- 17.7. EMPLOYEE SCHEDULING
- 17.8. SUMMARY
- 17.9. SUMMARY OF KEY FORMULAS
- 17.10. SUMMARY OF KEY TERMS
- 17.11. SOLVED PROBLEMS
- 17.12. QUESTIONS
- 17.13. PROBLEMS
- 17.14. CASE PROBLEM 17.1
- 17.15. CASE PROBLEM 17.2
- 17.16. REFERENCES
- A. NORMAL CURVE AREAS
-
10. Supply Chain Management Strategy and Design
Product information
- Title: Operations Management: Creating Value Along the Supply Chain, 7th Edition
- Author(s):
- Release date: September 2010
- Publisher(s): Wiley
- ISBN: 9780470525906
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