Operations Management: Creating Value Along the Supply Chain, 7th Edition

Chapter 1. Introduction to Operations and Supply Chain Management

In this chapter, you will learn about. . .

• The Operations Function

• The Evolution of Operations and Supply Chain Management

• Globalization

• Productivity and Competitiveness

• Strategy and Operations

• Organization of This Text

• Learning Objectives of This Course

Web resources for this chapter include

• OM Tools Software

• Internet Exercises

• Online Practice Quizzes

• Lecture Slides in PowerPoint

• Virtual Tours

• Excel Exhibits

• Company and Resource Weblinks

www.wiley.com/college/russell

Operations and Supply Chain Management FOR CHOCOLATE

THROUGHOUT THIS TEXT, we'll use chocolate to introduce the topics to be covered in each chapter. The cacao bean, from which chocolate is made, is the third most traded raw material in the world. We'll trace the path of cacao beans through the supply chain from South America and the Ivory Coast of Africa through the roasters, brokers, and importers, to global factories and regional distribution centers, to local stores and other outlets that sell the myriad types of chocolate products. We'll look at large and small companies, specialty products, mass-produced products, and services. We'll cover design and quality, processes and technology, planning and control, supply chains, and more. At each stage we'll illustrate how the principles of operations and supply chain management can be applied. Join us on this journey through ...