Organizational Behavior, 13th Edition

Subject Index

A

Ability

diversity, 33–34

stereotypes, 58

Accommodation (smoothing), 223

Accountability, in feedback orientation, 253

Achievement, as workplace value, 44

Achievement-oriented leadership, 306, 307

Acquired needs theory, 102–104

Active listening

advising and, 251

defined, 250

deflecting and, 251

probing and, 250–251

reflecting and, 250

tips for, 250

Activity measures, 125

ADA (Americans with Disabilities Act), 33–34

Adaptive leadership, 317

Adhocracy, 366–367

Adjourning stage, teams, 152

Administrative leadership, 316–317

Advising, 251

Affect, 76

Affective events theory (AET), 82

Age

diversity, 32–33

in job layoffs, 333

stereotypes, 58

Agreeableness, 35

Alliances

for complex environments, 369–370

interfirm, 370

Altering scripts and myths, 222

Alternative dispute resolution, 230

Ambition, The Social Network and, 36

Americans with Disabilities Act (ADA), 33–34

Amoral managers, 19

Analogies and metaphors, 207

Analytic approaches, 199

Anchoring and adjustment heuristic, 201

Appeals to common goals, 221

Applications, 8

Approach-approach conflict, 215

Approach-avoidance conflict, 215

Arbitration, 230

Association power, 266–267

Associative play, 206

At-home affect, 91

Attitudes

affective component, 84

as behavior influence, 83

behavioral component, 84

cognitive component, 83

cognitive consistency and, 84

components of, 83–84

defined, 83

as inferred, 83

in the workplace, 84–87

Attractiveness, 28

Attribution

defined, 61

errors, 62

importance of, 61

social learning and, 62