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Outsourcing IT: A Governance Guide

Book Description

This book offers you a guide to the many pitfalls of IT outsourcing. It will provide you with clear criteria for the application of governance principles to the outsourcing process, and thereby enable you to implement IT outsourcing so that it supports your overall business goals.

Table of Contents

  1. Copyright
  2. Foreword
  3. Preface
  4. About the Author
  5. 1. A Governance Overview
    1. Introduction
    2. Governance
      1. Corporate governance
      2. IT governance
      3. Project governance
    3. Risk
    4. Governance structures
      1. Senior management
      2. Project management
      3. Specialist teams
      4. Risk and compliance
      5. Exit committee
      6. Retained IT department
    5. Managing the supplier relationship
    6. Cloud computing
    7. Governance structures
      1. Board of directors
      2. Steering and executive committees
      3. Project management
      4. Specialist teams
      5. Risk and compliance
      6. Retained IT department
    8. Conclusion
  6. 2. The In-House IT Challenge
    1. The importance of IT
    2. IT functions
    3. Function analysis
      1. Strategic
      2. Managerial
      3. Operational
      4. Financial
    4. Performance challenges
      1. Competition
      2. Specialisms and niche markets
      3. Economies of scale
      4. Cost
      5. Compliance
      6. Culture
    5. Conclusion
  7. 3. Outsourcing Considerations
    1. Definition
    2. Outsourcing trends
    3. General considerations
    4. IT considerations
      1. Strategy
      2. Technology
      3. Compliance
      4. Operations
      5. Finance
    5. Objectives
    6. Stakeholders
  8. 4. Reaching the Decision
    1. Advantages
      1. Strategy
      2. Technology
      3. Compliance
      4. Operations
      5. Finance
    2. Disadvantages
      1. Strategy
      2. Technology
      3. Compliance
      4. Operations
      5. Finance
    3. Offshore outsourcing
      1. Legal issues
        1. Data
        2. Intellectual property
        3. Taxation
        4. Jurisdiction and applicable laws
        5. Employment provisions
        6. Termination
    4. Conclusion
  9. 5. Models of IT Outsourcing
    1. IT outsourcing strategies
    2. Outsourcing models
      1. Application service providers (ASP)
      2. Business service provider (BSP)
      3. Hosted service provider (xSP)
      4. Managed service provider
      5. Multiple suppliers
      6. Multi-tenancy
      7. Virtual office
      8. Utility computing
      9. Cloud computing
        1. Definition
      10. Virtualisation
      11. Trends
      12. Benefits
      13. Transformation
    3. Outsourced IT functions
    4. Examples of outsourced IT functions
      1. EDS®
      2. McAfee®
      3. Office Shadow
      4. Cloud models
    5. Conclusion
  10. 6. Pre-Contract Procedures
    1. Strategy objectives
    2. Selection strategy
    3. Due diligence
      1. Strategy
      2. Technology
      3. Compliance
      4. Operations
      5. Finance
      6. Cloud computing
    4. Tendering and negotiations
  11. 7. The Contract
    1. Reasons for a contract
    2. Contract construction
      1. The main contract
        1. Service management
        2. Transfer of personnel
        3. Transfer of assets
      2. Contract schedules
    3. Multiple-outsourcing
      1. Culture
      2. Services
      3. Accountability
      4. Management
    4. Key success factors
      1. Preparation
      2. Culture
      3. Business goals
    5. Cloud computing contracts
      1. A summary overview
      2. Intellectual property
      3. The organisation’s position
      4. The supplier’s position
  12. 8. The Service Level Agreement
    1. Service levels
    2. Scope
    3. Pricing
    4. SLA framework
      1. Introduction
      2. Service
      3. Security
      4. Performance
      5. Costs and charges
      6. Dispute resolution
    5. Cloud computing SLAs
  13. 9. Managing the Contract, the SLA and the Transition
    1. Managing the contract
    2. Managing the SLA
      1. Service provision
      2. Service levels and metrics
        1. Audit
    3. SLA relationships
      1. The retained IT department
        1. Contract management
        2. Finance management
        3. Performance management
        4. Relationship management
        5. The Cloud model
      2. Knowing the supplier
      3. Managing people
    4. Transition
  14. 10. Contract Change Control
    1. Reasons for change
    2. Types of change
    3. Considerations
    4. Administration
  15. 11. Contract Exit
    1. The contract term
    2. Exit options
      1. Renewal for a further period
      2. Re-tendering for new services
      3. Termination of the relationship
    3. Managing the exit strategy
    4. Disputes
      1. Contract terms
      2. Remedies
      3. Dispute resolution
        1. Escalation
        2. Alternative dispute resolution (ADR)
        3. Arbitration
    5. Back-sourcing
      1. Reaching a decision
      2. Managing the process
      3. Transition in back-sourcing
      4. Service provision
      5. Technology
      6. Communications
  16. 12. Corporate Governance
    1. Definition
    2. Corporate governance frameworks
      1. Statutory framework
      2. Non-statutory framework
  17. 13. IT Governance
    1. Definition
    2. Criteria
    3. Governance frameworks
      1. Board steering committee
      2. Executive committee
      3. Technology committee
      4. The IT Governance Institute
      5. Capgemini
      6. Other frameworks
    4. Governance framework tools
      1. CobiT
      2. ISO/IEC 38500:2008
        1. Responsibility
        2. Strategy
        3. Acquisition
        4. Performance
        5. Conformance
        6. Human behaviour
        7. Summary
      3. COSO – Committee of Sponsoring Organisations of the Treadway Commission
    5. IT governance and service management
      1. Service standards
    6. Conclusion
  18. 14. Project Governance
    1. Definition
      1. Objective
      2. Time frame
      3. Teams
      4. Change
    2. Governance
    3. Objectives
    4. Project governance features
    5. Project governance tools
      1. PRINCE2®
      2. BS 6079:2002
    6. Programme portfolio management
      1. Val IT 2.0
    7. Project governance technology
    8. Project management standards
    9. Conclusion
  19. 15. Risk Assessment
    1. Project failure
      1. Strategy
      2. Planning
      3. Implementation
      4. Management
      5. Governance
    2. Risk assessment
      1. Risk concepts
      2. Assessing risk
      3. Assessment objectives
    3. The risk assessment
  20. 16. Identifying the Risks
    1. Strategic and managerial risk
      1. Organisation
      2. Supplier
    2. Technology risks
      1. Organisation
      2. Supplier
    3. Compliance risks
      1. Organisation
      2. Supplier
    4. Operational risks
      1. Organisation
      2. Supplier
    5. Financial risks
      1. Organisation
      2. Supplier
    6. Cloud computing risks
    7. Conclusion
  21. 17. Risk Management Structure
    1. Strategy principles
    2. Objectives and benefits
    3. Risk management framework
    4. The risk manager
    5. The risk management team
      1. Roles and responsibilities
      2. Project risk
      3. Resources
      4. Team functions
      5. Decision processes
      6. Implementation
        1. Incident handling
        2. Action
        3. Monitoring
        4. Audit
    6. Risk management standards
      1. Risk management technology
        1. Risk Reasoning
        2. Pentana Ltd
    7. Conclusion
  22. 18. Risk Management Strategies
    1. Management of IT risks
      1. Asset management
      2. Service provision
      3. Business continuity
      4. Information security
      5. Data protection
      6. GAISP
      7. Governance
      8. Cloud computing
      9. IT service provision
    2. Management of legal and compliance risks
      1. Data Protection Act 1998
        1. Data protection principles
        2. Non-compliance
        3. Third parties
        4. International data transfers
        5. Cloud computing
      2. Copyright Design and Patents Act 1988
      3. Transfer of Undertaking (Protection of Employment) Regulations 2006
      4. Summary
    3. Management of operational risks
      1. Change management
      2. Outsourcing the IT function
      3. Outsourcing personnel
      4. Managing the supplier relationship
        1. Formal processes
        2. Business processes
        3. Informal processes
    4. Management of financial risks
      1. Legal and compliance provisions
        1. Sarbanes-Oxley Act 2002
        2. Basel Committee
        3. Financial Services Authority
      2. Contract finance
      3. Auditing procedures
        1. Financial audits
        2. IT audits
        3. Audit standards
      4. Insurance
  23. 19. Conclusion: the Governance Imperative
    1. Conclusion
  24.  
    1. Bibliography
  25. Further Resources
  26. ITG Resources
    1. Other Websites
    2. Pocket Guides
    3. Toolkits
    4. Best Practice Reports
    5. Training and Consultancy
    6. Newsletter