Outsourcing IT: A Governance Guide

Chapter 13. IT Governance

Numerous reasons are expressed for the failure of outsourcing projects. They include:

• failure of communication between the parties resulting in uncoordinated and misaligned processes;

• poor relationships between the parties at the outset;

• inadequate capabilities of retained IT functions; and

• inadequate governance and management frameworks supporting the project.

A survey for the IT Governance Global Status Report 2008^[21] made a number of key findings in respect of the adoption of and attitudes towards IT governance. These included:

• IT governance is still very much a CIO/IT director issue and few non-IT people in the sample had a much more positive view of IT than the IT professionals themselves;

• the importance of IT continues ...