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Outsourcing IT: A Governance Guide by Rupert Kendrick

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Chapter 9. Managing the Contract, the SLA and the Transition

Effective management of the contract is critical to the success of an IT outsourcing project. Contract management goes beyond ensuring compliance with the terms of the contract and the contract schedules. It also includes management of the relationship between the organisation and the supplier. An outsourcing arrangement may continue for several years and it is, therefore, important to create an enduring relationship.

There are three areas to be considered in respect of the management of the contract:

  • management of the contract;

  • management of the SLA; and

  • management of the relationship between organisation and supplier.

Managing the contract

If the contract is to be managed effectively, there ...

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