November 2009
Intermediate to advanced
321 pages
5h 28m
English
Content preview from Outsourcing IT: A Governance GuideBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 9. Managing the Contract, the SLA and the Transition
Effective management of the contract is critical to the success of an IT outsourcing project. Contract management goes beyond ensuring compliance with the terms of the contract and the contract schedules. It also includes management of the relationship between the organisation and the supplier. An outsourcing arrangement may continue for several years and it is, therefore, important to create an enduring relationship.
There are three areas to be considered in respect of the management of the contract:
management of the contract;
management of the SLA; and
management of the relationship between organisation and supplier.
Managing the contract
If the contract is to be managed effectively, there ...
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