Outsourcing IT: A Governance Guide

Chapter 12. Corporate Governance

IT plays a pivotal role in the performance of almost every organisation. Without IT, most organisations could hardly function to any level of performance acceptable to its customers, shareholders or stakeholders.

A decision to develop and implement a strategy that involves the outsourcing of an organisation’s IT resources, therefore, goes to the core of its ability to perform and compete. Such a strategy has fundamental implications for customers, shareholders and stakeholders, particularly its personnel.

Outsourcing IT involves a profound change in the manner in which an organisation applies its resources in the achievement of its business objectives. The organisation is entrusting a major resource for the delivery ...