Planning and Managing Change

Index

Accommodating communication approach, 92, 93, 95

actions, 17

active resistance, 82

adaptability, 10

adjusting plans, 106

AMACOM Educational Services, xi

ambiguity

ability to deal with, 41

of change, 48

anticipating future, 74, 77–78

anticipation, failure due to lack of, 112

apathy, 49

assessment

for change management approach, 5–7

of change management skills, 74–77

for pitfalls of failed change, 113–114

attitudes, 111

Behaviors, 111

Bridges, William, 15

on transition, 51, 52

building change management skills (competency), 15

building commitment, 74, 78

Built to Last (James Collins and Jerry Porras), 123

burnout, 49, 69–70

business case for change, 56–58

business strategy goal, 66

buy-in, 121

Change

and identifying need for, 21–28

impact ...