CHAPTER 1: INTRODUCTION TO IT SERVICE MANAGEMENT
‘A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.’
Henry Ford
What is this book about?
The advancement and easy availability of new and useful technologies today have enabled thousands of organisations worldwide to implement and become heavily dependent on technology for running their businesses. Today, it is not possible to run any organisation, small or big, without the use of some computer- or telecom-related technology. With so much proliferation of hardware, software and networking equipment, it is necessary to have specialised and dedicated technology support departments to look after them. Today, a professional technology ...
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