Practical IT Service Management: A Concise Guide for Busy Executives

CHAPTER 11: CAPACITY MANAGEMENT

‘The world would be happier if men had the same capacity to be silent that they have to speak.’

Baruch Spinoza

What is capacity management?

A dictionary defines ‘capacity’ in two ways: the maximum or optimum amount that can be produced; or the ability to hold. Capacity management is part of the service design phase of the ITSM core life cycle that handles IT capacity for current and future business requirements. It ensures that the required capacity exists in the IT infrastructure to handle growing business demands. For example, the IT capacity team will determine the amount of disk space and processing power required if the company has to buy a new file server for storing huge engineering drawing files. Or it ...