CHAPTER 10: SERVICE CATALOGUE MANAGEMENT
‘We used to build civilisations. Now we build shopping malls.’
What is a service catalogue?
A general dictionary defines a catalogue as ‘a list of titles, course offerings or articles for exhibition or sale, usually including descriptive information or illustrations’. In ITIL language, a service catalogue is a database or a structured document containing information about IT services available to current and prospective customers. The catalogue also contains information about deliverables, prices, contact details, procedures and request processes. By having a service catalogue, organisations can ensure all areas of the business can view an accurate, consistent picture of the IT services, their ...