Practical IT Service Management: A Concise Guide for Busy Executives

Preface

Practical IT Service Management is a concise guide to implementing a professional technical service management structure in your organisation based on the international best practice framework, ITIL (IT Infrastructure Library). This framework is globally the most widely accepted approach to technical service management, and is developed based on input from several public and private sector organisations. This beginner’s book explains the basics of ITIL Version 3 and its implementation and interpretation in an easy, self-study approach for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area ...