CHAPTER 20: GENERAL TIPS AND ADVICE FOR IT SERVICE MANAGEMENT
‘The only thing to do with good advice is pass it on; it is never of any use to oneself.’
Running and managing an IT department is not easy. It has its share of joys and troubles and is highly exciting and also very stressful. You can have sleepless nights as you rush to your office in your pyjamas to revive a dead server. Many technical professionals and newcomers get pushed into managing an IT department without enough training or experience without a clear idea of what is expected of them. Often the workload can be so high that you will not have time to scratch yourself if you itch. The troubles you can face can range from a constant stream of minor irritations to absolute ...