March 2008
Intermediate to advanced
260 pages
4h 31m
English
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Contents
Chapter 1 Introduction to IT Service Management
Chapter 2 ITIL Service Management Practices
Chapter 3 Service Desk Function
Chapter 7 Release and Deployment Management
Chapter 8 Service Asset and Configuration Management
Chapter 9 Service Level Management
Chapter 10 Service Catalogue Management
Chapter 11 Capacity Management
Chapter 13 Availability Management
Chapter 14 Information Security Management
Chapter 16 IT Service Continuity Management
Chapter 17 Financial Management