Net promoter score An index-based system showing the willingness of customers to recommend a company’s products or services to others.
FinTechs
Over recent years technology companies and new start-ups (FinTechs) have rapidly expanded their activities into financial services, innovating and competing or collaborating with banks and other financial institutions in a number of segments of the financial services market.
Far from being under threat from the technology industry, banks work hand-in-hand with technology companies and have invested heavily in these disrupters. By becoming closer to technologists, banks are able to ensure that their customers acquire the next banking technology solutions as quickly as possible and are providing ...
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