October 2018
Intermediate to advanced
400 pages
9h 20m
English
Content preview from Relationship Management in Banking
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07
Tools and techniques to help relationship managers
This chapter reviews a variety of tools and techniques that can help relationship managers to help their customers, by understanding their customers better.
By the end of this chapter you will be able to:
- describe a number of macro-analysis tools (at a market and organizational level);
- analyse businesses and sectors using a number of micro-analysis tools and techniques (at a market and organizational level);
- apply and develop the tools to encourage and stimulate debate with customers and prospects;
- assess the management capability of an organization.
Introduction
There are a number of tried and tested tools and techniques traditionally used by relationship managers ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.