Root Cause Analysis

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Introduction

is guide to root cause analysis (RCA) is intended to provide root cause

investigators with a tool kit for the quick and accurate selection of the

appropriate tool during a root cause investigation. e handbook consists

of two parts. Part 1 provides more detailed information regarding the

tools and methods presented here. Part 2 contains less background infor-

mation but has step- by- step instructions and is intended for use as a quick

reference when a tool is needed.

Root cause analysis is the search for the underlying cause of a quality

problem. ere is no single RCA method for all situations; however, the

RCA should involv ...