50 • Root Cause Analysis
e nal step is congratulating the team to ensure the team understands
that its contributions were appreciated. e 8D team is disbanded at this
point, and a new team is formed if a new failure occurs. e new team may
consist of the same team members or others if dierent departments are
aected by the failure. e 8D report is closed at this point and submitted
to the customer or department that initiated the complaint. e closed-
out 8D report should then be led in a location where it can be accessed if
it is needed as a lesson learned.