
K24153
Although there are many books on root cause analysis (RCA), most concen-
trate on team actions such as brainstorming and using quality tools to
discuss the failure under investigation. These may be necessary steps
during RCA, but authors often fail to mention the most important member
of an RCA team—the failed part.
Root Cause Analysis: A Step-By-Step Guide to Using the Right Tool at
the Right Time provides authoritative guidance on how to empirically
investigate quality failures using scientic method in the form of cycles of
plan-do-check-act (PDCA), supported by the use of quality tools.
Focusing on the use of proven quality tools to empirically ...