Root Cause Analysis

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3

The Seven Management Tools

e seven management and planning tools were the result of operations

research in Japan; in the 1970s, the tools were collected and published in

one book that was translated into English in the 1980s (Brassard, 1996).

e tools can be used to encourage innovation, facilitate communication,

and help in planning (Duy et al., 2012). ese are not tools that should be

used by one person alone; the great advantage in using these tools comes

from using a team approach.

Although these tools are intended for management and planning, they

can still be applied during a root cause analysis or when contemplating

corrective act ...