June 2022
Beginner
272 pages
4h 10m
English
I once worked with a colleague who made it a great personal skill to find out stuff about customers that we couldn’t. It seemed he always knew the names of their children, where they took their holidays, their birthdays – and their spouses’ – their favourite music and restaurants, and consequently if you had to deal with a particular customer you went to Mike and asked, politely and humbly, if he could give you some little titbit that would get you well in with the customer. Mike had carved out a niche for himself. No one asked him to become a walking encyclopaedia of customer likes and dislikes. It wasn’t part of his job description. It took a lot of work and unseen effort. And it was a very valuable asset. ...
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